Eclipse Holdings Company Limited

Policy Statement

Eclipse Holdings Company Limited (“Eclipse”, “we”, “our”, or “us”) is committed to safeguarding the fundamental right to privacy. We respect and protect the personal information we collect through our various services, platforms, and interactions.

Who We Are

Eclipse Holdings Company Limited is a financial services provider and acts as both a Data Controller and, where applicable, a Data Processor in relation to personal data processed in connection with our products and services.

Personal Data We Collect

We may collect personal data either directly from you or indirectly through intermediaries, service providers, employers, and other authorized third parties.

Categories of Personal Data

Type of Information	Examples
Identification & Contact Information	Full name, physical address, email address, telephone number, gender, marital status, date and place of birth
Government-Issued Information	National ID Number, Tax Identification Number (TIN), Passport details, NSSF details
Employment & Education Information	Employment history, employer details, academic background, professional memberships
Financial Information	Bank account details, income information, payment card details, transaction history, other financial records
Insurance Risk Information	Information necessary to assess insurance risk, including health status, medical history, disability details, lifestyle habits (e.g., smoking), and previous claims history
Audio-Visual Data	Photographs, CCTV footage, voice recordings (e.g., call recordings) for security, service quality, and fraud prevention
Online Activity Information	IP address, device data, browsing behavior on our website collected via cookies and similar technologies

This list is not exhaustive, and additional personal data may be collected where necessary in the course of providing our services.

How We Collect Personal Data

We collect personal data from several sources, including:

• Application, proposal, and claim forms
• Direct interactions via phone, email, or in person
• Our website (www.eclipseinsurance.co.ug) and digital platforms
• Mobile applications and online portals
• Employers, intermediaries, and business partners
• Medical professionals, investigators, and claims experts (during claims processing)
• Government bodies and regulatory authorities
• Credit reference bureaus (where credit risk assessment is required)
• Social media platforms where you engage with us

How We Use Your Personal Data

We process personal data for purposes that include:

• Customer identification and due diligence (KYC/CDD)
• Assessing applications for insurance and other financial products
• Policy administration and customer support
• Claims assessment and settlement
• Communicating with customers, partners, and service providers
• Fraud prevention and risk management
• Meeting legal and regulatory obligations
• Improving products, services, and customer experience
• Sending service updates, renewal notices, and (where consent is given) marketing communications

You may opt out of marketing communications at any time.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with a legal or regulatory obligation
• Legitimate business interests (such as fraud prevention and service improvement)
• Consent, particularly when processing sensitive personal data

Data Security

Eclipse implements appropriate technical, physical, and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or loss. These measures include secure IT systems, access controls, encryption, and confidentiality obligations for staff and service providers.

Please note that internet transmissions are not completely secure, and while we take reasonable precautions, we cannot guarantee absolute security.

Sharing of Personal Data

We may share personal data where necessary with:

• Insurers, reinsurers, and intermediaries
• Medical professionals and claims assessors
• Banks and payment processors
• Lawyers, investigators, and loss adjusters
• IT and service providers supporting our operations
• Regulatory and supervisory authorities
• Law enforcement agencies where required by law

All third parties are required to maintain confidentiality and adequate data protection standards.

International Data Transfers

In some cases, your personal data may be transferred outside Uganda. Where this occurs, Eclipse will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and operational requirements. After this period, data may be securely deleted or anonymized.

Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Restrict or object to processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details below.

Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website usage, and support our services. You can control cookie settings through your browser preferences.

Updates to This Policy

Eclipse may update this Data Privacy Policy from time to time. Where significant changes are made, we will notify you through appropriate channels, including our website.

Contact Us

For questions, requests, or concerns regarding your personal data, please contact:

Data Privacy Office
Eclipse Holdings Company Limited
Plot 12 clement Hill Statistics Building.
P.O. Box 202507, Kampala, GPO
Tel: +256 414384098 / +256 776413168
WhatsApp: +256776413168
Email: Customerservice@eclipseinsurance.co.ug

Website: www.eclipseinsurance.co.ug